Information Quality in knowledge-intensive Processes

1998-2003

Europe

What makes information useful? This seemingly simple and yet intriguing and complicated question is the central research question of this project which is embedded in the interdisciplinary theory of information quality. The project has examined various ways in which the quality of information (i.e., its fitness for use) can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). Based on existing information quality literature, the project elaborates a conceptual framework to manage information quality for knowledge-based content. It presents four principles to apply the framework to a variety of information products. Five in-depth company case studies as well as a survey among 673 internet users show how information quality can be managed systematically in order to increase the satisfaction of knowledge workers and information consumers.

Next to numerous publications, the project also lead to a comprehensive course in Information Quality Management. The major findings are documented in: Eppler, M. (2003) Managing Information Quality, New York: Springer. Eppler, M. (2002) Information Quality in knowledge-intensive Processes, Habilitation, University of St. Gallen.